Policies & Privacy Notice

Cancellation Policy

If you need to cancel or reschedule your appointment because you are feeling sick or believe you may have been exposed to someone exhibiting symptoms of COVID-19, there is no late cancellation fee, regardless of when you cancel. Please contact me as soon as possible. 

Late cancellation and no-show fee:

For no shows and late cancellations (within 24 hrs of your appointment) due to any other reason, a fee equivalent to 50% of the cost of your appointment applies.

UPDATED COVID-19 AND MASK POLICIES

Updated August 11, 2021: 

Sherwood Massage and Evolve Physical Therapy (my landlord) require face masks to be worn by everyone, regardless of vaccination status. Evolve PT also requires temperature checks on arrival, and we ask that you use the clinic bathrooms to wash your hands before your treatment. Please help us keep everyone safer!

During your massage treatment, you may remove your mask when lying face down, but it should be worn at all other times.

I no longer ask you to complete a pre-visit COVID questionnaire, but please keep me informed of any international travel, possible exposure, and symptoms of any sickness. 

 

NOTICE OF PRIVACY PRACTICES

This notice describes how information about you may be used and disclosed, and how you can access this information. 

 

When it comes to your health information, you have certain rights:

  • Get a copy of the health information we have about you. If requested, we will provide a copy or summary of your health information, usually within 30 days of your request.

  • Ask us to correct health information about you that you think is incorrect or incomplete. We may say "no" to your request, but we'll tell you why in writing within 60 days.

  • Request confidential communications. You can ask us to contact you in a specific way (for example, home or office phone), or send mail to a different address.

  • Ask us to limit what we use or share. We will honor these requests unless a law requires us to share that information.

  • Get a list of those with whom we have shared information. You can ask for a list of the times we've shared your health information for six years prior to the date of your request, who we shared it with, and why.

  • Get a paper or electronic copy of this privacy notice. 

  • Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  • File a complaint if you feel your rights are violated. You can do this by contacting the person named at the end of this notice. If you feel we handle your complaint in an inappropriate or inadequate manner, you can file your complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

 

Sharing your health information.

Sherwood Massage LLC does not transfer any health information electronically to any healthcare providers, insurance companies, or any other third parties, or share your information with anyone else. The information we hold is treated as confidential, and all electronic forms are secured with 256-bit encryption to protect your personal information. 

 

If, for the purposes of your medical care and to get the best outcome for your massage treatment, we feel that certain health information should be shared with either your primary care physician, physical therapist, or other practitioner, we will discuss this with you first and get your verbal consent.

 

You have both the right and the choice to tell us to share your information with your family, close friends, or others involved in your care. Please tell us if you have a clear preference.

 

We never sell your information or share your information with any third parties for marketing purposes.

 

We typically use your health information only in the following ways:

  • To treat you. We use your health information to determine the best course of action in your care and to track your health.

  • To run our practice. We use information about you to manage your treatment and the services our practice provides. This may include informational, non-confidential communications sent to you via email or mail. If you ask not to be sent such communications we will honor your request.

  • Additionally, we will use information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law. We can also share health information about you in response to a court or administrative order, or in response to a subpoena.

 

Our responsibilities.

  • We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs and we think it may have compromised the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and give you a copy of it upon request.

  • We will not use or share your information other than as described here.

 

Changes to the terms of this notice.

We can change the terms of this notice, and the changes will apply to all information we have about you. You will be offered a copy of the new notice.

 

Sherwood Massage LLC HIPAA Officer and contact information:

Heini Tallent, 20510 SW Roy Rogers Rd, Suite 120, Sherwood, OR 97140

Email: heini@sherwoodmassage.org